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Service Agreement

Service Agreement

 

SERVICE AGREEMENT

Welcome.

The following Service Agreement (the “Agreement”) clearly communicates our expectations in working together. If you have any questions, please raise them before signing to ensure we are aligned moving forward. By proceeding with your purchase, you confirm that you have read and agreed to the following Service Agreement.

In exchange for agreeing to work together with Stretch Muse Management, you agree to be bound by the following conditions.

CONTRACTUAL TERMS

1. Parties

We are Stretch Muse Management, operating in the Province of British Columbia. In this Agreement, we refer to ourselves as “Stretch Muse Management,” “we,” “us,” and “our.”

We refer to you, the undersigned (electronically or by hand), or the person who has clicked “I Agree” (or similar acknowledgment), as “you” or “your.”

2. Our Commitment to You

We promise to provide you with access to classes in the following disciplines: Yoga, Dance, Pilates, Flexibility Training, AcroDance, Handstands, Floorwork, Contortion, and Barre, as outlined in Schedule “A” Services (the “Services”).

To provide the best possible experience, we will:

2.1 Strive to help you achieve and exceed your personal wellness goals by providing high-quality instruction in Yoga, Dance, Flexibility Training, Contortion, AcroDance, Handstands, Floorwork, and Barre.

2.2 Customize one-on-one programs to your individual needs, goals, and abilities. Group programs will reflect the general fitness level of registered participants.

2.3 Communicate clearly regarding preparation instructions, follow-up information, and scheduling details.

2.4 Offer technical instruction to support development of movement skill and artistic expression.

2.5 Facilitate skill development through drills designed to expand your movement vocabulary and physical awareness.

3. What We Expect of You

3.1 Age of Majority

We work only with clients who are 19 years of age or older. By signing this Agreement, you confirm that you are of the age of majority.

3.2 Respect

You agree to treat staff and participants with kindness and respect.

3.3 Time Integrity

You agree to attend scheduled sessions on time and honor the cancellation policy in Section 7.

3.4 Ownership

You are responsible for your physical, mental, and emotional well-being during participation.

3.5 Commitment

You commit to actively participating in and supporting your own development.

3.6 Communication

You agree to disclose relevant medical history, injuries, or limitations.

3.7 Do Not Share Content

Recordings provided are for your personal use only and may not be shared or redistributed.

4. Health Implications

Before participating in any Services:

4.1 You confirm you are injury-free, medically able to participate, and not subject to conditions that would prevent safe participation.

4.2 Classes are not therapeutic or medical in nature. If you experience pain, dizziness, numbness, or discomfort, you must stop immediately.

4.3 Online Classes

Online classes carry additional risk because we cannot see or correct your form. You agree to move with awareness and contact us for clarification if needed.

5. Term and Termination

The Agreement begins upon execution and continues for the duration of the agreed Services (the “Term”).

5.1 Either party may terminate with 7 days’ written notice via email. If you terminate before completion of the Term, you remain obligated to complete all payments under Schedule “A.”

5.2 See Schedule “B” for Online Membership Terms.

6. Payment

Payment details are outlined in Schedule “A.”

6.1 Payment Method on File

By placing a payment method on file, you authorize Stretch Muse Management to charge for sessions, memberships, and applicable cancellation fees.

6.2 Declined Charges

If payment fails, Services will be suspended until payment is updated and amounts owing are paid in full.

7. Cancellations and Refunds

7.1 Refunds

Refunds are subject to Schedule “B” Online Membership Terms.

7.2 Cancellation & Reschedule Policy

24 hours’ notice is required for cancellations or rescheduling. Less than 24 hours’ notice results in the session being considered delivered.

8. No Guarantees

Stretch Muse Management does not guarantee specific results. Your outcomes depend on your participation and effort.

9. Ownership of Materials

All materials provided, including videos and documents, are for personal use only and may not be redistributed.

10. Media Release

By participating in Services, you grant Stretch Muse Management the irrevocable right to use your image, likeness, photos, videos, and recordings for marketing and promotional purposes worldwide and in perpetuity.

You may request removal of specific content.

11. Substitute Services

Stretch Muse Management may substitute in-person classes with online or virtual offerings when necessary due to circumstances beyond its control.

12. Legal Fees

You agree to be responsible for legal fees incurred by Stretch Muse Management related to payment disputes or chargebacks initiated by you.

13. Waiver Requirement

You must sign a Waiver and Release of Liability before participating in Services.

14. Emergency Contact Information

While optional, you are encouraged to provide emergency contact details.

14.1 In-person participation: Provide emergency contact details.

14.2 Online participation: Provide current location during class and emergency contact details.

15. Canadian Residents Only

Services are intended only for Canadian residents. By purchasing Services, you warrant that you are a Canadian resident.

If you are not a Canadian resident, you waive recourse against Stretch Muse Management for damages arising from participation.

16. Force Majeure

Stretch Muse Management is not liable for delays or failures caused by events beyond reasonable control, including pandemics or natural disasters. No refunds will be issued in such cases.

17. Standard Legal Provisions

Choice of Law and Venue

Governed by the laws of British Columbia. Exclusive jurisdiction lies with British Columbia courts.

Severability

If any provision is unenforceable, remaining provisions remain valid.

Entire Agreement

This Agreement replaces all prior agreements.

Waiver of Breach

Failure to enforce a provision does not waive future enforcement.

Counterparts

This Agreement may be executed in counterparts.

Online Agreement

Electronic acceptance has the same legal effect as signing by hand.

SCHEDULE “A” SERVICES

Livestream and on-demand classes in: Yoga, Dance, À La Barre, Flex, Pilates, Acro Dance, Acro Floorwork, Handstand Prep, Foundations.

Livestream & On-Demand Membership: $25 CAD/month (plus tax)

Private Virtual Session: $90 CAD/hour (plus tax)

Private In-Person Session: $125 CAD/hour (plus tax)

Livestream Drop-In: $15 CAD (plus tax)

SCHEDULE “B” ONLINE MEMBERSHIP TERMS

  1. Memberships must be prepaid online.

  2. Membership activates upon receipt of full payment.

  3. Monthly membership begins upon first class attendance.

  4. Membership expires after 30 days unless renewed.

  5. Memberships are non-transferable.

  6. Cancel 1–2 days prior to renewal to avoid rebilling.

  7. No refunds for unused portions.

  8. All purchases are final.

  9. Membership provides unlimited class access during active term.

  10. Stretch Muse Management is not responsible for bank fees.

  11. Stretch Muse Management reserves the right to modify pricing, tiers, or access terms with reasonable notice prior to next billing cycle.

Online Agreement

This Agreement may be accepted electronically by clicking “I Agree.” Electronic acceptance has the same legal effect as signing by hand.

You confirm you have read, understood, and agree to be bound by all terms of this Agreement.